Your privacy is important to us. This privacy policy (the Policy”) describes how
Flambu (the “Company”, "us" or "we" or "our") collects and uses information from
the website www.flambu.com (the Site”) and Flambu's application (the "App")
(together known as the "Platform"). This Policy does not apply to any of our other
services unless stated otherwise.
Our Privacy policy is designed to help you better understand the Company’s practices
regarding the privacy of its users and how the Company uses the information
provided to it by users of the Platform, or collected by it in connection with the
services provided.
Our Service is available in many different countries, which may have different
standards and requirements in respect of the information we provide in the Privacy
Policy and how we use personal information.
Before accessing or using our services we encourage you to read this Privacy Policy
carefully and use it to make informed decisions. By accessing and using the Platform
and its' services, you agree to be bound by this Privacy Policy. If you do not agree
to any of the provisions as set hereunder in this Privacy Policy, please do not use
the Platform or any of its services.
This Policy should be read together with the Terms of Use ("TOU") which also
apply to the Platform.
Unless specifically stated otherwise herein, the terms used in Privacy Policy will
have the same meaning as defined in the TOU. You acknowledge and agree,
that following submission of any personal information including any personal
information on behalf to any affiliated third party (for example a user under the
Permitted Age), you received the explicit consent of such third party, to share its
personal information with the Company, for use within the specified services as
described in this Privacy policy and the company’s Terms of use.
This Policy does not apply to other websites that post different statements,
regardless of whether or not the Platform links to them or not.
You must be 18 years old or older to use the Platform. If you are under 18,
please refrain from using the Platform and/or from providing us with any
information. We do not knowingly collect information from users under the age of
18. If we become aware that we have collected personal information from a child
under the age of 18 years old, we will use reasonable efforts to delete such
We collect the following information so that we can provide you with our service:
3.1. Information You Give Us. When opening your Account, you are
requested to provide (at a minimum), your full name, postal address, email
address, phone number, username, gender, location, age, as well as other
information you directly give us on our Platform (for example, in your profile),
or that you send us (including, but not limited to, information sent to us when
you connect and/or interact with the Platform through other third party services
or platforms, such as Facebook and Google, if your account settings on those
platforms allow this). Moreover, we may collect information about your location
or other information you have agreed to share with us on your mobile device
location data, including imprecise location data (such as location derived from
an IP address or data that indicates a city or postal code level), and, with
your consent, precise location data (such as latitude/longitude data). When
you visit the Platform via a native mobile application, we use, with your
consent when required under applicable law, GPS technology (or other similar
technology) to determine your current location in order to determine the city
you are located in and display a relevant location map.
Information We Collect and Get from Others. We may get information about
you from other sources, for example, other users or social platforms (such as
Facebook or Google), with which you connect to the Platform (if your account
settings on those platforms allow this). We may also get information about
you from other users of the Platform (collectively: "Users"), and anything we
receive from them may be combined with information you provide us. For
example, some of our services may be available through our Platform, but
may also be integrated with the services of the Users. When you use some
of these, you may provide certain details to, and then pass on your information
to us. We may also use third party service providers to allow payments
between Users and certain service providers that might share payment
information with us, so we can make sure everything goes as smoothly as
possible for you.
3.2. Anonymous Information Automatically Collected. We automatically log
anonymous information about you and the device (computer, mobile phone
etc.) you use when using the Platform in order to improve our services and
your experience. This information includes your IP address, the date and time
you access our services, the hardware, software or device's operating system,
browser type, browser language, and other general statistical information. We
use this information mainly for customer service and features. For example,
when visiting our Platform, we log your device's operating system, browser
type, browser language, and other general statistical information. If you use
a mobile device, we collect data that identifies your mobile device, device-
specific settings and properties, app crashes, and other system activity. When
completing a service request through the Platform, our system records the
means, preferences and locations you used to make your reservation and/or
purchase on the Platform
3.3. Flambu Points User Information (as defined below). in addition to the
information described in sections 2.1-2.2 above, certain users might have
designated user accounts which might grant them certain credit points of the
Company (the Flambu Points " or "Flambu Rewards " or "Flambucks
respectively). We may collect information generated by the Flambu Points
User, including but not limited to, public wallet address, mapping of each
Flabmu Points User’s wallet address to such user’s phone number (the
"Flambu Points User Content").
3.4. Fuse Information . The Flambu Points will be provided through digital
wallet services by Fuse Network Ltd. ("Fuse" and the "Digital Wallet
"respectively). When you approve the terms of the Digital Wallet, the Flambu
Points User Content is automatically stored on the Fuse database. If you
delete your User Account, the Digital Wallet will remain active on Fuse
including the history of all transactions (if any), but the user’s mapping and
phone number connected to the Digital Wallet will be deleted. Additionally,
Fuse may collect information about your personal account, messages and
contacts, transactions and other automatically collected information (metrics
and performance data, device and connection information and status
information). For more information about Fuse Privacy Policy please visit here.
3.5. Cookies. We may log information using "Cookies". Cookies are small
data files stored on your device. We may use both session Cookies (which
expire once you close your web browser) and persistent Cookies (which stay
on your device until you delete them) to provide you with a more personal
and interactive experience on our Platform, for example, cookies help store
your username when you login so that you don't have to insert this information
every time.
You can remove or block cookies from the Platform through your browser
settings. You can also block cookies on most mobile devices under "settings".
Please note that if you remove or reject our cookies, it could affect how our
Platform works for you and/or prevent you from being able to access/use
certain features.
This Privacy Policy does not cover the use of cookies by third parties,
advertisers and/or partners on our Platform.
4.1. We may use third-party services with your use of the Platform, such as
Google Analytics and Facebook Pixel to track and analyze trends and patterns
in relation to users behavior. This data allows us to retarget our users with
Facebook ads and Google Ads in the future and make our advertisements for
our users as better as possible. We have no control over how this data is
used by Google and Facebook.
4.1.1. Google Analytics. Google Analytics collects data that help us track and
analyze our Platform traffic. The information collected by Google Analytics
about the users is stored on Google's servers and is completely
anonymous and does not contain the user's name or any other identifying
information. In addition, the information is not intended to violate the
privacy of the individual and is for the sole purpose of being created.
Please note that Google's privacy policy is different from the Platform's
privacy policy. Google's full privacy policy can be found here.
The information that Google collects after the users of the site can be
controlled. For changing the Google's tracking settings, please visit
4.1.2. Facebook Pixel. Facebook Pixel collects data that helps us track
conversions from Facebook ads, optimize ads, build targeted audiences
for future ads, and remarket to people who have already taken some kind
of action on our Platform. The information collected by Facebook is stored
and processed by Facebook, which may make a connection to your
Facebook profile and which may use the data for its own advertising
purposes, as stipulated in the Facebook privacy policy. This will allow
Facebook to display ads both on Facebook and on third-party sites. Check
out Facebook's privacy policy to learn more about protecting your privacy
You can also deactivate the custom audiences remarketing feature in the
Ads Settings section here.
We use your personal information to provide you with the services on our Platform
and to improve your experience on our Platform. Additionally, we may use your
information to:
Operate, maintain and improve our Platform;
Send you information including confirmations, updates, security alerts, and
support and administrative messages;
Respond to comments and/or questions and to assist you with any technical
support (establish and set up your account, verify or re-issue a password), log
your activity and contact you;
Protect, investigate and deter against fraudulent, unauthorized or illegal activity;
Provide and deliver products and services that you may request;
To protect you and/or other users and prevent any use of the Platform which
is unlawful or against our TOU.
To resolve disputes and troubleshoot problems, and:
Send you marketing emails if you agreed to these when signing up. You may
ask to be unsubscribed at any time.
Improve our customer service.
Contact between Users and share Users contact information (e.g. name, phone
number, email, or postal address) with a second User and vice versa, or with
their legal or other representative, in order to facilitate: (1) the resolution of a
dispute related to or arising from an interaction between two or more Users
of the Platform; or (2) the performance of a service. This exchange of
information is a mandatory part of the Platform.
We may share personal information as follows:
When you provide your consent. For example, you may let us share personal
information with third parties or other users. Third parties are subject to their
own privacy policies.
When we do a business deal, or negotiate a business deal, involving the sale
or transfer of all or a part of our business or assets. These deals can include
any merger, financing, acquisition, or bankruptcy transaction or proceeding.
For legal, protection, and safety purposes, for example:
o To comply with laws.
o To lawful requests and legal processes.
o To protect the rights and property of the Company, its agents, customers,
and others. This includes enforcing our agreements, policies, and TOU.
o In an emergency. This includes protecting the safety of our employees and
agents, our customers, or any person.
With third party service providers in order to provide you with specific services
and/or features. For example, if we use a third party payment application.
We may also share general aggregated and/or anonymized data with others
for their own uses. This information does not personally identify you.
We may publicly share some of your information, for example photos of you,
to promote your service and/or the Platform/Site on various third-party
We may publicly share some of your information in order to promote the
Platform on various third-party platforms.
Our main office is in the state of Israel. If you use the Site outside of Israel,
please note that your information will be saved, stored and processed in Israeli
databases and will be governed by Israeli law. By using the Platform you give
your consent to the above and to any provisions under applicable data storage
and usage laws in Israel.
Due to the fact that some of the services may be provided by third parties located
in various locations worldwide, your information may be transferred to, and stored
on, computers located at these other countries - outside of your country or legal
jurisdiction (the "Transfer"). Additionally, the privacy laws of these countries may
differ from those in your jurisdiction. By using our services and/or providing us
with your personal information, you are giving us your consent to this Transfer.
Our services may integrate with third party social applications and/or services
such as Facebook, Instagram, Twitter, LinkedIn etc. (the "Social Apps"). These
Social Apps let you share information and actions that you take on our Platform,
on the Social Apps. When you sign up to the Platform through a social media
application or connect to a Social App messaging service without having a user
account, the information you choose to share with us may include the basic
information available on your social media profile (including your email address,
status updates, your contacts, or any other information you might have shared
on your public profile). we may use this information in order to provide you with
the requested service, or to create a customized user experience in the App or
on our Site.
Furthermore, an action you take on our Platform may be shared with your
connections on your social media (i.e Facebook) account provided your account
has been set-up this way. Please check your privacy settings in your profile on
the Platform (as is applicable), and the settings and privacy policies of the relevant
Social Apps for more information about how they handle the data you share
through them.
Your personal information is protected in several ways. For example, access to
your account and personal information is available only through a password and
unique username/user ID selected by you (or the password and username
selected on the Social App through which you logged in). Additionally, your
personal information is stored on secured servers of approved third party service
providers, and only selected personnel have access to.
By creating an account, you agree to keep your password and username in strict
confidence and not disclose such information to any third party. Should you feel
that your password or account has been compromised, please let us know
Although we use industry standard security measures to protect your personal
information so that it is not made available to unauthorized parties, we cannot
guarantee that the information submitted to, maintained on, or transmitted from
our systems will be completely secure and any information you provide is your
sole responsibility and subject to this Policy and our TOU. We will retain your
personal information as long as it is required to allow you to use our services,
provide you with our services (including maintaining your online account if
applicable), comply with the applicable laws, and resolve disputes with any party
and, if necessary and allow us to conduct our business. All personal information
held will be subject to this privacy statement.
To help facilitate interactions between Users, we may need to share certain
information, including personal information, with other users, as it is necessary
for the adequate performance of the contract between you and us.
After submitting a request for buying or renting items, certain information about
you is shared with the other User, including your profile, full name, your
cancellation history, and other information you agree to share. When the request
is confirmed, we will disclose additional information to assist with coordinating the
transaction between the users, like phone number and/or email address.
Flambu will not be responsible for any information shared between Users not
through the Platform.
Any damage caused by shared information between Users, will be the sole
responsibility of the Users.
Editing Your Information: You have the right to access, update, and correct
inaccuracies in your account. There, you can review, update, edit or delete your
personal information by accessing your account or by sending us a request by
email. Our databases automatically update any information you edit in your Profile
under the Account. Once you delete or cancel your account, we may delete your
personal information, except for information needed for ongoing issues such as
outstanding payments or legal proceedings. When necessary, we may keep
specific identifiable information for up to 7 years, in order to comply with the law,
prevent fraud, assist with any investigation and enforce our Platform TOU. We
are not responsible for deleting or updating any information on third party sites.
By signing up to our Platform, you agree to receive emails with promotional
content related directly or indirectly to our services, including, for example, service
suggestions and other news about products and services offered by us and our
selected partners. You can opt-out of these communications at any time using
the 'unsubscribe' link provided in them, or by contacting us by email, after which
we will no longer send you promotional emails. We may still send you non-
commercial emails which are necessary in order to provide you with the services.
You are not legally obligated to provide us with personal information and you
acknowledge that the submission of your personal information is of your own free
will. By using our services, you agree to the terms of the Privacy Policy and the
collection, processing and sharing of your personal information for the purpose of
providing the services herein. This Policy may be changed occasionally. If we
make any substantial changes, we may notify you by sending you an e-mail to
the last e-mail address you provided, and/or by posting notice of the changes on
our Platform. Any changes will be effective upon the earlier of five (5) calendar
days following our email or five (5) calendar days following our posting of the
notice on our Platform. These changes will be effective immediately for new users
of our Platform. Continued use of our Platform following notice of such changes
shall indicate your acknowledgement of such changes and agreement to be bound
by the terms and conditions of such changes.
We take your privacy seriously. If you have any concerns, please let us know.
We welcome your comments and questions. You may contact us at:
Last Updated: June 2021